FAQ

How do I buy items from the 3M Sponsorship Programs Online Store?

Go shopping by clicking on a category on the left side of any page on this store. Click on the product you wish to add to your cart. Select any options for the product (eg. color or size), enter the quantity in the "Qty:" textbox and click the "Add To Cart" button.

The items in your shopping cart will be displayed on the left side of every page. After you've placed an item in your cart, a button will appear that says, "CHECK OUT". Click this button and follow instructions to complete your order. You will receive an order confirmation after you have finished.

When will my order be processed?

Most of the items available on the 3M Sponsorship Programs Online Store are warehoused in Minneapolis, MN and ship within 48 business hours. Some of the product available is custom embroidered and shipped directly from the manufacturer. Please allow 2 weeks for customization and order shipment. Rush orders can be accommodated in most cases. Please contact the Customer Service Department at 888-502-1575 for additional information. Items are shipped UPS Ground, unless otherwise noted. We do not ship or deliver on holidays and weekends, unless special arrangements are made. You will receive an email confirmation once your order is processed. In the event an item is on backorder, you will be contacted by our customer service team.

How do I change or cancel an order?

Call the Customer Service Department at 888-502-1575 or e-mail us through the Contact Us section on the website. If you call and leave a message or respond via e-mail, please reference your order number, your name and the best method to contact you. Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service as soon as possible for changes or cancellations.

What is your refund policy?

Only items that have been purchased from this website may be returned according to the following policy:

• If you are not completely satisfied with your purchase, you may return it for the full purchase price (shipping not included).
• Customers will be responsible for all shipping costs unless the products(s) received were damaged or incorrect.
• All returns must be shipped back within 35 days of the invoice date.
• All returns must include original packaging with tags attached.
• A copy of the packing slip must be included with the return. Please contact our Customer Service Department with any questions 888-502-1575.
  
  All items must be returned to:
  3M Sponsorship Programs Online Store
  Returnsc/o E Group, Inc.
  110 North Fifth Street, Sixth Floor
  Minneapolis, MN 55403
   
• You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
• If your exchange is out of stock, a refund or store credit will be issued.

How do I find my order history?

Click here to view your order history. If you have not already logged into a customer account, you will be asked to.

How do I redeem a coupon code or an electronic gift certificate I received?

Place the items you wish to purchase inside your shopping cart. Then enter your code in the box marked "Coupon / Gift Certificate" that appears on the left side of every screen and click "Submit". You may be prompted to log in to a customer account. Your coupon or gift certificate will show up as a line item in your shopping cart.

What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of the check-out process.

Can I ship to multiple locations?

If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible to input more than one shipping address per order.

Can I place an international order?

Yes, please email us or contact the Customer Service Department at 888-502-1575 to place an international order.

Is special pricing available for a large quantity buy of an item?

Depending on the reason for your purchase, you may be eligible for a special buy. All On Demand orders must be placed through customer service. Please contact the Customer Service Department at the 888-502-1575 for additional information.

What is your privacy Policy?

Protecting your privacy is important to the 3M Sponsorship Programs Online Store. It is always your choice whether to provide personal information through the internet. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented.