FAQ's
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When will my order be processed?
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The product available is custom embroidered and shipped directly from the manufacturer. Please allow 2 - 4 weeks for customization and order shipment. Rush orders can be accommodated in most cases. Please contact the Customer Service Department at 888-502-1575 for additional information.
Items are shipped UPS Ground, unless otherwise noted. We do not ship or deliver on holidays and weekends, unless special arrangements are made.
You will receive an email confirmation once your order is processed. In the event an item is on backorder, you will be contacted by our customer service team.
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What on-line payment options are available?
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Online purchases may be made using any of the following credit or debit cards: Visa, American Express or MasterCard. All credit card transactions are processed via a secure payment gateway. All purchases on this site will appear as “E Group” on your credit card statement.
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What is your return policy?
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Returns are accepted only when the item is incorrectly shipped or damaged. If you qualify for a refund, please contact the Customer Service Department at 888-502-1575 and they will assist you in the refund and product replacement process.
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What are your shipping rates?
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All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of the check-out process.
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Can I ship to multiple locations?
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If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible to input more than one shipping address per order.
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What is your privacy policy?
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Protecting your privacy is important to the 3M AAD eStore. It is always your choice whether to provide personal information through the internet. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented.
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Is special pricing available for a large quantity buy of an item?
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Depending on the reason for your purchase, you may be eligible for a special buy. All On Demand orders must be placed through customer service. Please contact the Customer Service Department at the 888-502-1575 for additional information.
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How do I change or cancel an order?
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Call the Customer Service Department at 888-502-1575 or e-mail us through the Contact Us section on the website. If you call and leave a message or respond via e-mail, please reference your order number, your name and the best method to contact you.
Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancellations.
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Can I place an international order?
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Yes, please e-mail us through the Contact Us section on the website with your ship-to address and products you are interested in and we will contact you with more information. You may also contact the Customer Service Department at 888-502-1575 for more information.